Mr Gerald Giam Yean Song asked the Minister for Transport (a) whether LTA has conducted any studies on the effects of additional bus transfers on the elderly or disabled commuters that are brought about by the re-routing and withdrawal of bus services; and (b) how does LTA assist elderly or disabled commuters who are faced with additional transfers, following the changes to bus services, including those living along Bedok Reservoir Road.
Mr S Iswaran: When amending bus routes, LTA does its best to enable commuters to complete their journeys on public transport with minimal inconvenience, while balancing operational and financial considerations.
For example, with the shortening of Service 22 and Service 66 which used to ply Bedok Reservoir Road, Service 65 was retained and adjusted so that commuters would continue to have a bus connection between the central areas and Tampines. LTA also increased the frequency of Service 228 during the morning peak, for commuters who travel between Bedok Reservoir Road and Bedok Interchange.
Service ambassadors are also deployed at key bus stops along the amended routes on the first few days of implementation to guide commuters, including the elderly. They assist commuters and advise them on the most efficient travel route to reach their destinations.
LTA and the Public Transport Council have also worked with the operators to promote a more inclusive and caring commuter culture in our public transport system to complement the above measures. This includes growing the Caring Commuter Champion volunteer corps to educate members of public to assist vulnerable commuters, including the elderly and people with disabilities.
Ministry of Transport
10 January 2022