Mr Gerald Giam Yean Song (Aljunied): Public Transport Council (PTC)’s latest customer satisfaction survey found that satisfaction with public transport services has fallen to its lowest level in six years. The survey showed that discontent with public bus services was a factor with many commuters, notably expressing dissatisfaction with bus waiting times. These sentiments are similarly expressed by many of my residents living along Bedok Reservoir Road where four bus services were recently cut or re-routed last December. This has resulted in my residents having to put up with longer waiting times, crowded buses and losing direct routes to their destinations.
Before removing or re-routing bus services, LTA should conduct public consultations with affected residents. If bus services are being rationalised due to low ridership, I would like to suggest that LTA first consider switching to smaller buses or extending their headways. If bus services must be removed, the frequency of the remaining feeder services to bus interchanges or MRT stations should be increased to make up for them. Commuters should not have to wait more than five minutes during peak hours or 10 minutes during off-peak hours for feeder buses. LTA should strive to retain trunk bus services. These serve many elderly and disabled residents who have trouble walking between bus stops or transferring from bus to MRT. Many of them do not mind longer bus routes or bus rides if that allows them to walk less.
While LTA and public transport operators strive towards efficiency, they must pay closer attention to the comfort and convenience of commuters. LTA should proactively monitor public feedback and be open to bringing back bus services if there is strong commuter demand.
8 March 2022
Ministry of Transport