RECOURSE FOR RESIDENTS FACED WITH LONG-TERM WATER SEEPAGE PROBLEMS IN HDB FLATS

MP Jamus Lim

Assoc Prof Jamus Jerome Lim (Sengkang): My question actually builds on the hon Members’ question here. I wonder if the Senior Minister of State would be willing to elaborate on the tolerable timeline with which, this kind of disputes are accepted before they are ultimately resolved. The reason why I ask is because it is often the case that especially when the leak emanates from the upper floor, it does not really affect one neighbour but it affects the downstairs neighbour and this often leads to a lot of foot-dragging, in terms of their willingness to proceed with their cost-sharing.

Mr Tan Kiat How: Mr Speaker, to Member Assoc Prof Jamus’ question about tolerable timeframe, from HDB’s point of view and I think many of us as Members of Parliament and advisors face these complaints from residents or feedback from residents. We want to resolve those issues as quickly as possible, understanding that it causes disamenities and inconveniences to residents, especially in the lower floor. But many of these cases really requires both parties to come together. HDB can play a role to facilitate, to bring conversations together, but there may be real challenges in getting both parties to meet and talk.

For those issues, I urge all parties to come to an amicable resolution at that is why the GRA scheme is meant to help to incentivise the resolution of the conclusion by HDB coming forward to pay 50% of the costs. So, I do encourage all Members of Parliament and advisors to speak to your residents, engage them, if need be, please rope in the town council and approach HDB, we will look at it on a case-by-case basis and try to help as far as we can.

Ministry of National Development
14 February 2023

https://sprs.parl.gov.sg/search/#/sprs3topic?reportid=oral-answer-3068

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