Mr Muhamad Faisal Bin Abdul Manap (Aljunied): Madam, in June 2024, MyActiveSG+ was launched. The web-based platform was meant to address the problems faced by users in booking sport facilities. Since the platforms launched, there have been problems with transferring of credits from the previous MyActiveSG apps, access to facilities by children and accompanied by their parents and with payment issues. I seek an update on whether these dealing issues have been ironed out.
On a more concerning note, there was a commentary carried by CNA in November 2024 on the appearance of badminton groups organising games in exchange for a fee from participants. Individuals interviewed for the piece expressed their unhappiness over having to pay the host who organised badminton games, but at the same time will also resign to the realities that these groups leveraged on their members to secure slots at facilities, something that is more difficult for an individual on their own.
Madam, I note that actions have been taken against the use of boards and scripting in the booking process, but the problem of securing booking at sports facilities as badminton courts remain prevalent. I urge MCCY, SportSG and stakeholders to look into improving the booking process further.
The Senior Parliamentary Secretary to the Minister for Culture, Community and Youth (Mr Eric Chua): To ensure fair access, SportSG introduced the MyActiveSG+ booking platform in June last year, as pointed out by Mr Xie Yao Quan and Mr Faisal Manap. The new platform addresses concerns that some users were abusing scripts to monopolise bookings. Now, everyone can only have one account tagged to their Singpass and peak hour slots are allocated by ballot.
This ensures that everyone has an equal chance of booking their preferred slot and facilities, which has also increased the number of individuals with successful bookings. We have also enhanced the platform, based on feedback, adding features like high-demand indicators and improved search filters. We continue to welcome feedback as we continue to work to improve the platform.
Ministry of Culture, Community and Youth
10 March 2025
https://sprs.parl.gov.sg/search/#/sprs3topic?reportid=budget-2639
Office of the Leader of the Opposition 